Shipping policy

SHIPPING POLICY

Order processing
Orders are reviewed and prepared within 1–3 business days. Orders placed on weekends or public holidays begin processing on the next business day.

Estimated delivery times
Israel: typically 7–18 business days after dispatch.
International destinations: typically 10–25 business days after dispatch.

Delivery estimates are not guarantees. Customs checks, carrier delays, peak periods, weather, security events, or remote locations may extend delivery times. In exceptional cases, delivery can take up to 30 business days.

Tracking
When tracking is available, we will email the tracking details after dispatch. Tracking updates can take 2–5 business days to appear. Some orders may arrive in separate packages because products can ship from different fulfillment partners.

Address accuracy
Please review your shipping address before completing checkout. Contact us as soon as possible if a correction is needed. Once an order has entered fulfillment, we may be unable to change or redirect it.

Customs and import charges
International orders may be subject to local taxes, customs duties, or handling charges. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Delayed, lost, or damaged orders
If your order has not arrived after the estimated window, contact us through the Contact page with your order number. For an item that arrives damaged, contact us within 7 days of delivery and include clear photos of the item and packaging so we can review the issue promptly.

Questions
For shipping questions, contact ProScout Performance through our Contact page. We are here to help.