Shipping Policy

Order processing. Orders are reviewed and prepared within 1–3 business days. Orders placed on weekends or public holidays begin processing on the next business day.

Estimated delivery times.
Israel: typically 7–18 business days after dispatch.
International destinations: typically 10–25 business days after dispatch.

Delivery estimates are not guarantees. Customs checks, carrier delays, peak periods, weather, security events or remote locations may extend delivery times. In exceptional cases, delivery can take up to 30 business days.

Tracking. When tracking is available, we will send tracking details after dispatch. Tracking updates can take 2–5 business days to appear. Some orders may arrive in separate packages because products can ship from different fulfillment partners.

Address accuracy. Review your shipping address before completing checkout. Contact us as soon as possible if a correction is needed. Once an order has entered fulfillment, we may be unable to change or redirect it.

International orders. Orders sent outside Israel may be subject to local taxes, customs duties or handling charges. Unless stated otherwise at checkout, these charges are the customer's responsibility.

Delayed, lost or damaged orders. If your order has not arrived after the estimated delivery window, contact us with your order number. If an item arrives damaged, contact us promptly and include clear photos of the item and packaging.

Customer service. Email: oriravdel13@gmail.com | Phone: +972-54-298-5161