Terms of Service & Store Policy
These terms govern use of the ProScout Performance store and purchases made through it.
1. Business and contact details
Store name: ProScout Performance
Address: Shoham 7, Ramat Gan 5251002, Israel
Phone: +972-54-298-5161
Email: oriravdel13@gmail.com
2. Products and descriptions
We aim to describe products accurately and show the product being sold as clearly as possible. Minor colour differences can occur between displays. If an item received is defective, incorrect or materially different from its description, contact us so the issue can be handled in accordance with applicable law and our returns policy.
3. Prices and payment
The price shown at checkout is the price for the order, together with any shipping, taxes or other charges shown before purchase. Payment is processed through the payment method made available at checkout.
4. Orders and availability
An order is subject to acceptance and product availability. If we cannot fulfill a paid order, for example because an item becomes unavailable or because of a material listing error, we will contact the customer and provide the appropriate refund or resolution.
5. Shipping and delivery
Orders are normally prepared within 1–3 business days. Estimated delivery after dispatch is typically 7–18 business days in Israel and 10–25 business days internationally. Exceptional delays can extend delivery up to 30 business days. Full details are available on our Shipping Policy.
6. Cancellations, returns and refunds
Eligible cancellations and returns are handled in accordance with applicable Israeli consumer law and the conditions stated in our Returns, Cancellations and Refunds Policy. To request a cancellation or return, contact us with the order number before sending anything back.
7. Responsibility, warranty and service
Training equipment should be used only for its intended purpose and inspected before use. Stop using an item if it appears damaged or unsafe. If an item arrives damaged, defective or incorrect, or if a product fault develops, contact customer service. Where a manufacturer or supplier warranty applies, we will explain the relevant process. Nothing in these terms limits statutory consumer rights.
8. Age and supervision
A purchaser must be legally able to enter into the transaction in their jurisdiction or act with the approval of a parent or legal guardian where required. Training equipment used by minors should be used with appropriate adult supervision and according to the product instructions.
9. Privacy
Personal information provided through the store is handled according to our Privacy Policy. Shopify and payment, fulfillment and delivery service providers may process information as necessary to provide the store and complete orders.
10. Customer service
For product questions, orders, shipping, cancellations, returns, warranty or service, contact oriravdel13@gmail.com or +972-54-298-5161.
11. Acceptance of terms
Customers must review and accept these Terms of Service and Store Policy before proceeding to payment. Completion of a purchase is subject to the terms presented at checkout.
12. Governing law
These terms are governed by the laws of the State of Israel. Nothing in these terms removes or reduces mandatory rights granted to consumers by applicable law.