Returns, Cancellations and Refunds

We want the gear to earn its place in your sessions. If there is a problem with an order, contact us and we will help.

Cancellation and return window. You may request to cancel an eligible transaction and/or return an eligible item within 14 days of receiving it, subject to the rights, conditions and exceptions that apply under Israeli consumer law. Items should be unused, complete and in their original packaging unless the return is due to a defect, damage, incorrect item or other non-conformity.

How to request a cancellation or return. Email oriravdel13@gmail.com with your order number and the item you wish to cancel or return. Do not send an item back before receiving return instructions from us.

Refunds. Once an approved return is received and reviewed, an approved refund is sent back to the original payment method. Processing time by the payment provider or card issuer may vary. Nothing in this policy limits rights granted to consumers by applicable law.

Damaged, defective or incorrect items. Inspect the order when it arrives. If the item is damaged, defective or different from what you ordered, contact us promptly and include photos where relevant. We will review the case and provide the appropriate remedy in accordance with applicable law.

Return shipping. Return-shipping responsibility depends on the reason for the return and applicable law. When the item arrived damaged, defective, incorrect or materially different from its description, we will provide appropriate return instructions without limiting your statutory rights.

Service and warranty. For a product fault or service issue, contact us at the details below. Where a manufacturer or supplier warranty applies, we will tell you how it is handled. Statutory consumer rights are not reduced by any commercial warranty.

Contact. Email: oriravdel13@gmail.com | Phone: +972-54-298-5161